Happiness you say? Why yes. For most entrepreneurs and a lot of leaders, happiness is not a top priority on their list of must-haves for team members. Productivity, however, is waaaaaay up there.
If you can’t click the graphic, click here for the podcast.
On this week’s podcast, I interviewed Jenn Lim, CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos) co-created to inspire happiness at work. She is also the creator of Zappos’ Culture Book, as well as a consultant to Zappos.
Here are a few of the topics we discussed in the interview:
- Are you looking forward to what you’re doing for the rest of today? If so, how excited and happy are you? Probably very. If not, how disappointed and unproductive are you going to be? When you’re happy about what you’re doing, you’re considerably more focused and productive.
- How do you want your team to treat your customers? If you want your team to treat them incredibly well, then you have to treat your team the same way. As Dan Cathy from Chick-fil-A says, “My customer is 60,000 people—the folks that work for Chick-fil-A.” In other words, take care of your internal customers and they will take care of your external customers.
- The reason businesses struggle to create loyal and dedicated teams is because it’s so easy to not be intentional about it. They just let it slide. So many companies believe that loyalty is ambiguous and not tangible. But as you create a focus of intentionality, you begin to discover just how palpable loyalty is when team-members do all they can to take care of the company and its customers.
This is just a sampling of the great interview we had with Jenn. Be sure to click on the graphic above to hear the rest.
Question: How important is happiness in the workplace to you?
